CCaaS SOLUTIONS
Contact Center as a Service
Millennium Technology Services (MTS) delivers efficient and Client-centric contact center solutions designed to enhance Client experience and operational efficiency.
CCaaS SOLUTIONS
Contact Center as a Service
Millennium Technology Services (MTS) delivers efficient and Client-centric contact center solutions designed to enhance Client experience and operational efficiency.
MTS 如何提供協助
Improve Client experience by providing businesses with a centralized platform to manage all Client interactions across various channels.
Provides all the features and functionalities of a traditional contact center, without the need for physical hardware or software on-site.
Our Services
Platform Upgrades
Platform Upgrades
User Migration
User Migration
Hot Cutover
Hot Cutover
Security Hardening
Security Hardening
Platform Upgrades
Upgrade from Avaya 5 platform to Avaya Aura 8 platform.
User Migration
Manage user migration for over 50 branches.
Hot Cutover
Retain existing G650 gateway and desk phones during hot cutovers.
Security Hardening
Implement security hardening of services.
Integrated support to maintain a seamless experience for costumers
Client Case Studies
Global Avaya Maintenance
problem
- Principal vendor is unable to provide field maintenance support in some locations
- Risk of downtime that can affect ISOS emergency operations
Our Services
- 7x24 coverage with 4 hours SLA for severity-1 cases
- Uniform global support model and services
- Voice infrastructure integration and breakfix support with hardware sparing
Results
- Achieving Client targeted SLA that is not available by other suppliers
- Unified services for the Client globally
Unified Communication as a Service (UCaaS)
Unified Communication as a Service (UCaaS)
基礎設施即服務 (IaaS)
Robust and scalable infrastructure solutions, enabling organizations to optimize their technology resources.
安全即服務 (SECaaS)
Ensures the safety and integrity of critical data through cutting-edge security services.
儲存即服務 (STaaS)
Cost-effective, scalable, and manageable solution for your storage needs.
Unified Communication as a Service (UCaaS)
Unified Communication as a Service (UCaaS)
Get Started Today!
Elevate Your Client Experience with Our Contact Center as a Service
Transform your Client interactions with Millennium Technology Services’ Contact Center as a Service (CCaaS). Our advanced solutions ensure your business delivers exceptional, efficient, and Client-centric support every time.
Get Started Today!
Elevate Your Client Experience with Our Contact Center as a Service
Transform your Client interactions with Millennium Technology Services’ Contact Center as a Service (CCaaS). Our advanced solutions ensure your business delivers exceptional, efficient, and Client-centric support every time.
