CCaaS SOLUTIONS

Contact Center as a Service

Millennium Technology Services (MTS) delivers efficient and Client-centric contact center solutions designed to enhance Client experience and operational efficiency.

CCaaS SOLUTIONS

Contact Center as a Service

Millennium Technology Services (MTS) delivers efficient and Client-centric contact center solutions designed to enhance Client experience and operational efficiency.

how MTS can help

Improve Client experience by providing businesses with a centralized platform to manage all Client interactions across various channels.

Provides all the features and functionalities of a traditional contact center, without the need for physical hardware or software on-site.

Client Needs / Pain Points

Security and Support Risks

Mitigate risks from current end-of-support hardware and software.

Complex Migrations:

Manage complex migrations for environments with backoffice and support hotlines.

Cost Optimization

Optimize costs by reusing as much existing infrastructure as possible.

Security Assurance

Ensure the environment remains secure throughout transitions.

Our Services

Platform Upgrades

Upgrade from Avaya 5 platform to Avaya Aura 8 platform.

User Migration

Manage user migration for over 50 branches.

Hot Cutover

Retain existing G650 gateway and desk phones during hot cutovers.

Security Hardening

Implement security hardening of services.

Platform Upgrades

Upgrade from Avaya 5 platform to Avaya Aura 8 platform.

User Migration

Manage user migration for over 50 branches.

Hot Cutover

Retain existing G650 gateway and desk phones during hot cutovers.

Security Hardening

Implement security hardening of services.

Integrated support to maintain a seamless experience for costumers

Ensures the right expertise to bring value to the business.

Interlocks with OEM support from principals to ensure product bugs or security issues are addressed rapidly.

Field operations provide in-person intervention for critical issues.

Client Case Studies

Global Avaya Maintenance

problem

Our Services

Results

Technology Partners

Infrastructure as a Service (IaaS)

Robust and scalable infrastructure solutions, enabling organizations to optimize their technology resources.

Security as a Service (SECaaS)

Ensures the safety and integrity of critical data through cutting-edge security services.

Storage as a Service (STaaS)

Cost-effective, scalable, and manageable solution for your storage needs.

Unified Communication as a Service (UCaaS)

Get Started Today!

Elevate Your Client Experience with Our Contact Center as a Service

Transform your Client interactions with Millennium Technology Services’ Contact Center as a Service (CCaaS). Our advanced solutions ensure your business delivers exceptional, efficient, and Client-centric support every time.

Get Started Today!

Contact Center as a Service