OUR services

Enterprise Infrastructure Services (EIS)

Offers comprehensive Enterprise Infrastructure Services (EIS) designed to ensure the seamless operation, security, and efficiency of your organization’s IT environment.
Our EIS encompasses a wide array of solutions tailored to meet the diverse needs of modern enterprises, with a core competency in design, build, and operate services supported by consulting, professional services, and managed services.

OUR services

Enterprise Infrastructure Services (EIS)

Offers comprehensive Enterprise Infrastructure Services (EIS) designed to ensure the seamless operation, security, and efficiency of your organization’s IT environment.
Our EIS encompasses a wide array of solutions tailored to meet the diverse needs of modern enterprises, with a core competency in design, build, and operate services supported by consulting, professional services, and managed services.

what is eis?

The design, implementation, and maintenance of the essential systems that keep an organization's technology running smoothly behind the scenes.

At Millennium Technology Services, our Enterprise Infrastructure Services (EIS) are designed to provide robust, scalable, and secure IT solutions that support the core operations of your business. 

Components we offer

Data Center

Data Center

DC Operations: Systems & Network Administration, Security & Monitoring, BCP/DR Support, Structured Cabling

DC Facility: Hot-Cold Airflow, Fire Alarm System (VESDA, FM200), High/Low Tension Rack Design, UPS Design

Network

Network

Network Monitoring & Management, Wired/Wireless Solutions, Routing, Switching, SD-WAN, Firewall, IoT

Security

Security

Design & Advisory, Implementation, Governance, Frameworks & Policies, Managed Security Services, Identity & Access Management

Communication

Communication

Unified Communication, Intelligent Collaboration and Contact Center. VOIP, Messaging, Video, Chat, Email and conference

Systems

Systems

Microsoft Windows Active Directory, Linux, Anti-Virus Protection and Data Backup, Patch Management

Storage

Storage

All-Flash Storage, Hybrid Flash Storage, Mass Data Storage, Provisioning, Virtualization, Replication, Mirroring, Data Lifecycle Management

End user computing

End user computing

IT ServiceDesk, Desktop Management Services, Desktop Virtualization, Mobile Device Management, End-Point Security, Asset Management

Data Center

DC Operations: Systems & Network Administration, Security & Monitoring, BCP/DR Support, Structured Cabling

DC Facility: Hot-Cold Airflow, Fire Alarm System (VESDA, FM200), High/Low Tension Rack Design, UPS Design

Network

Network Monitoring & Management, Wired/Wireless Solutions, Routing, Switching,
SD-WAN, Firewall, IoT

Security

Design & Advisory, Implementation, Governance, Frameworks & Policies, Managed Security Services, Identity & Access Management

Communication

Unified Communication, Intelligent Collaboration and Contact Center. VOIP, Messaging, Video, Chat,
Email and conference

Systems

Microsoft Windows Active Directory, Linux, Anti-Virus Protection and Data Backup, Patch Management

Storage

All-Flash Storage, Hybrid Flash Storage, Mass Data Storage, Provisioning, Virtualization, Replication, Mirroring, Data Lifecycle Management

End user computing

IT ServiceDesk, Desktop Management Services, Desktop Virtualization, Mobile Device Management, End-Point Security, Asset Management

MTS Specialization

UCS MX Suite—
Driving Multi-Experience (MX) for Businesses

Our Unified Communications Solutions (UCS) MX suite includes a range of tools designed to enhance Client acquisition, experience, and support through a multi-experience (MX) approach:

UCS MX Report

Comprehensive reporting tools that provide detailed insights into your communication and operational metrics.

An integrated desktop solution that consolidates your communication channels and workflows for improved efficiency.

A unified dashboard that offers real-time visibility and control over your communication systems and Client interactions.

Continuous monitoring tools to ensure the reliability and performance of your communication infrastructure.

A secure portal that provides access to essential communication tools and resources for your team.

A powerful tool to design and automate workflows, streamlining your business processes and enhancing productivity.

MTS Specialization

Contact Centre Services—
Enabling multi-cloud experience for businesses

Revolutionizes Client support with next-generation contact centers, enabling secure, compliant, and efficient work-from-anywhere solutions. 

1

Technology

  • Build new core telephony infra : Avaya with latest version / 99.95 % of CXM uptime.
  • Hybrid Architecture with Cloud technologies, DevOPS,
  • AI / ML BOT, Voice BOT

2

Automation

  • RPA allowing agents to focus on complex tasks
    and leaving repetitive tasks to be automated.
  • Agent Assist based on the intent of the
    interaction channel to proactively present
    information to agent
  • Automated QM for text / voice channels

3

Unified Agent Desktop

  • Single Pane of Glass for all interactions to be
    funneled
  • 360 – degree Client view across channels
  • Widget based approach
  • Seamless integration
  • Ease of use

4

Benefits (Operational & Business)

  • Empowered new Client Journey
  • More Productive agents
  • Less Churn & increased turnover

5

Work from Anywhere Securely

  • Protect your Clients’ privacy and personal
    data
  • leveraging EDGE AI
  • Ensure agents are compliant with business
    processes and procedure
  •  Enable real-time collaboration
  • Increase productivity
  • Build new core telephony infra : Avaya with latest version / 99.95 % of
    CXM uptime.
  • Hybrid Architecture with Cloud technologies, DevOPS,
  • AI / ML BOT, Voice BOT
  • RPA allowing agents to focus on complex tasks
    and leaving repetitive tasks to be automated.
  • Agent Assist based on the intent of the
    interaction channel to proactively present
    information to agent
  • Automated QM for text / voice channels
  • Single Pane of Glass for all interactions to be
    funneled
  • 360 – degree Client view across channels
  • Widget based approach
  • Seamless integration
  • Ease of use
  • Empowered new Client Journey
  • More Productive agents
  • Less Churn & increased turnover
  • Protect your Clients’ privacy and personal
    data
  • leveraging EDGE AI
  • Ensure agents are compliant with business
    processes and procedure
  •  Enable real-time collaboration
  • Increase productivity
MTS Specialization

Data Management—
Store, secure, analyze.

Secure, Certified & Patented* overwriting methods, flexible deployments to meet your specific requirements maximize IT security compliance.

Driver Eraser

High speed, efficient erasure of complex SSD and NVMe drives