Our services

Enterprise Resource Management (ERM)

Revolutionized human resource management by offering effective and efficient services to connect, attract, retain, and develop your most valuable enterprise asset – your people

Our services

Enterprise Resource Management (ERM)

Revolutionized human resource management by offering effective and efficient services to connect, attract, retain, and develop your most valuable enterprise asset – your people

what is eRM?

Practices and tools used to manage and optimize the Human Resource functions of an organization, either in-house or through specialized service providers.

Involves recruitment and staffing, benefits and compensation management, performance management, compliance with labour laws, and employee relations. Streamlining human resource processes and aligning people with organizational goals empower a company to achieve greater efficiency, effectiveness, and a competitive edge.

the values

MTS Resourcing Services—
Simple, Accurate, Quick Resources For Your Organization

Talent Pool

MTS Recruitment Tracking System boasts over 50,000 profiles overall, with readily available profiles

In-Depth Knowledge of the IT Industry

With a decade of experience, MTS excels in sourcing and selecting of top IT talent, ensuring the right fit for our clients’ business needs.

Intelligent Screening

Leveraging AI, MTS automates and enhances resume evaluation, matching qualifications, skills, and experience to client needs, thus accelerating the recruitment process and improving candidate quality.

Efficient Turnaround Times

MTS ensures quick and efficient recruitment processes, reducing the time to hire and meeting our client’s deadlines effectively.

High Referral Successful Rate

MTS’s Intelligent Matching and Skill Assessment ensure a referral rate above industry standards, providing clients with highly qualified candidates.

Solution Architech project manager project coordinator market data analyst Network Consulting Engineer Operations Manager Storage Manager Server Engineer Software Testing Engineer Costumer Service Manager WLAN Engineer
Solution Architech project manager project coordinator market data analyst Network Consulting Engineer Operations Manager Storage Manager Server Engineer Software Testing Engineer Costumer Service Manager WLAN Engineer
Security Consultant Software Developer Virtualization UC/CC Engineer Desktop Engineer Cloud Infra Engineer Infrastructure Engineer Finance Analyst PMO Database Administrator
Security Consultant Software Developer Virtualization UC/CC Engineer Desktop Engineer Cloud Infra Engineer Infrastructure Engineer Finance Analyst PMO Database Administrator
L1 network engineer L2 network engineer L3 network engineer Devopps Engineer Java Developer Business Analyst Data Analyst Big Data Engineer BI Consultant DW Consultant
L1 network engineer L2 network engineer L3 network engineer Devopps Engineer Java Developer Business Analyst Data Analyst Big Data Engineer BI Consultant DW Consultant

MTS Talent Pool— Enhancement

Riding on our strategic investment on MTS digital talent bank, we are proactively defining talent standards, training and accreditation requirements to prepare and upskill a qualified pool of digital talents. Coupled with M@Trix, the MTS intelligent talent matching engine, we can shorten the sourcing time to bring the right talent onboard at speed to help Client to start clocking revenue with their client. Client will further achieve dramatic cost savings and resource optimization through MTS’s R&D investment in intelligent task dispatching.

Talent Acquisition
Process

Streamlines hiring with advanced technology, ensuring a seamless and efficient recruitment journey. Leverages data-driven insights and automation to attract, engage, and retain top talent, fostering a diverse and high-performing workforce.

1

Creating the JD/TARF Approval

Every successful recruitment journey begins with a clear understanding of the role and our clients’ expectations. We craft detailed Job Descriptions (JDs) and obtain TARF (Talent Acquisition Recruitment Form) approval, ensuring alignment with business objectives and the specific needs of our clients.

2

Talent Searching/Sourcing and Attracting Candidates

We actively search for and attract candidates who not only possess the necessary skills and expertise but also resonate with our clients’ organizational culture and values. Our dedication to diversity and inclusion ensures that we build a team reflecting diverse perspectives and experiences, thus meeting a wide range of client needs. Leveraging a variety of social media and recruitment platforms, we efficiently meet our clients’ timeline requirements.

3

Shortlisting and Screening-Interviewing Candidates

Candidates undergo a thorough screening process where we evaluate their qualifications, experience, and alignment with both MTS’s and our clients’ requirements. Shortlisted candidates participate in interviews conducted by our skilled recruitment team and relevant stakeholders, ensuring a comprehensive assessment.

4

Benefits (Operational & Business)

Following interviews, we conduct rigorous evaluations to assess candidates’ suitability for the role and their potential contributions to MTS and our clients. References are diligently checked to validate qualifications, skills, and professional background before extending employment offers.

5

Work from Anywhere Securely

Once candidates accept our offer, we initiate a comprehensive onboarding process tailored to integrate new hires seamlessly into MTS and our clients’ organizations. This includes orientation sessions, introductions to team members, and familiarization with our company culture, values, policies, and systems.

Recruitment Process Blueprint

1

Identify Hiring Requirements

Communication between the Hiring Manager and Talent Acquisition Team to clearly define hiring requirements, which include business needs and strategic alignment, technical and soft skills, career paths and opportunities, budget and onboarding timelines.

2

Create Job Description

Developing a detailed job description involves outlining the job title, work location, responsibilities and expectations for the role, as well as the required skills, qualifications, and experiences. Our understanding of equal opportunity laws ensures all hiring activities comply local and international regulations.

3

Talent Sourcing

Besides tapping on our readily available talent pool, utilizing popular job posting platforms and social media channels to connect with target candidates. Our Recruitment Tracking System seamlessly integrates with these platforms, allowing us to quickly identify and propose qualified candidates while continuously expanding our talent pool.

4

Intelligent Profile Matching

Intelligent matching engine utilizing artificial intelligence and advanced algorithms to identify qualified talent profiles that best meet the Hiring Manager’s job requirements. The MTS Recruitment Tracking System currently manages over 50,000 profiles in total.

5

Skill Assessment

Assessing candidates’ qualifications, skills (technical and soft), and suitability for the position. These interactions, conducted in person or virtually, assess experiences, motivations, and alignment with the hiring requirements. A comprehensive list of Technical Assessment Guides is available to supplement this process.

6

Referral To and Selection by Hiring Manager

Steps taken by the Talent Acquisition Team to ensure candidates credibility prior to sending a talent profile to the Hiring Manager: (1) Cross-verification candidate’s profile on social media (2) Reference check with candidate’s former employers to validate candidate’s qualifications, experiences and suitability for the role. 

7

Evaluation and Employment Offer

Supporting Hiring Manger on thorough evaluation and selection of candidates as a final step. Selected candidates will be provided with an employment offer by our Human Resource Team.

MTS Top Talent Profiles

HTOM 1

7 Years of Experience

As a High Touch Operations Manager (HTOM), I act as the crucial link between Clients and Clients technical support. I oversee the service process, ensuring excellence and driving continuous improvement at every stage. My role involves significant internal and external exposure, offering the opportunity to make a substantial impact.

Skill sets
  • Communication and Presentation
  • Project Management
  • Client Support
  • Communication skills
  • CCNA Certified
  • ITIL Certification
  • Client Satisfaction Analysis
  • Cross-functional Collaboration

HTOM 2

8+ Years of Experience

I specialize in network design and network configuration with Cisco network devices. I have a familiarity with implementation of project schedule. I’ m able to monitor and control project tasks, manage risks and issues impacting project deliverables.
Skill sets
  • Configure the WAN/LAN infrastructure
  • Local network support
  • Account management and vendor management
  • Client handling skills
  • Communication skills
  • PMP, ITIL and CCIE-R&S certification
  • Proficient English and Mandarin

HTOM 3

9+ Years of Experience

I’m a seasoned High Touch Engineer with extensive experience in network problem resolution, root-cause analysis, and software referral assistance, tailored to meet the unique needs of our Clients. My role involves ensuring the highest level of support and efficiency in network operations, with a strong focus on both technical and Client-facing aspects.

Skill sets
  • Network Problem Resolution
  • Security and Data Center Architectures
  • ACI Technology
  • CCIE R/S and CCIE DC certified
  • VCP and RedHat Certificate
  • Programming Skills
  • Communication and Consulting
  • Trend Analysis and Reporting

HTOM 1

7 Years of Experience

As a High Touch Operations Manager (HTOM), I act as the crucial link between Clients and Clients technical support. I oversee the service process, ensuring excellence and driving continuous improvement at every stage. My role involves significant internal and external exposure, offering the opportunity to make a substantial impact.

Skill sets
  • Communication and Presentation
  • Project Management
  • Client Support
  • Communication skills
  • CCNA Certified
  • ITIL Certification
  • Client Satisfaction Analysis
  • Cross-functional Collaboration

HTOM 2

8+ Years of Experience

I specialize in network design and network configuration with Cisco network devices. I have a familiarity with implementation of project schedule. I’ m able to monitor and control project tasks, manage risks and issues impacting project deliverables.
Skill sets
  • Configure the WAN/LAN infrastructure
  • Local network support
  • Account management and vendor management
  • Client handling skills
  • Communication skills
  • PMP, ITIL and CCIE-R&S certification
  • Proficient English and Mandarin

HTOM 3

9+ Years of Experience

I’m a seasoned High Touch Engineer with extensive experience in network problem resolution, root-cause analysis, and software referral assistance, tailored to meet the unique needs of our Clients. My role involves ensuring the highest level of support and efficiency in network operations, with a strong focus on both technical and Client-facing aspects.

Skill sets
  • Network Problem Resolution
  • Security and Data Center Architectures
  • ACI Technology
  • CCIE R/S and CCIE DC certified
  • VCP and RedHat Certificate
  • Programming Skills
  • Communication and Consulting
  • Trend Analysis and Reporting

ITSSA 1

6+ Years of Experience

I specialize in various enterprise information system projects, and manufacturing execution system especially. I’m experienced in leading coordinating and cooperating internal & external resources in the field of project management, as well as customized manufacturing traceability system in mass production factory.
Skill sets
  • Programming: C#/ VB.NET/ Visual Studio
  • DB: Oracle/ SQL Server/ ETL
  • MES: Wonderware Factory Suite/ Sajet MES
  • ERP: Oracle EBS 11i
  • Reporting: Business Object/ Microstrategy/ Reporting Service/Crystal Report
  • IT Management: Project Management/ ITIL/ Service Now
  • Proficient English and Mandarin

ITSSA 1

6+ Years of Experience

I specialize in various enterprise information system projects, and manufacturing execution system especially. I’m experienced in leading coordinating and cooperating internal & external resources in the field of project management, as well as customized manufacturing traceability system in mass production factory.
Skill sets
  • Programming: C#/ VB.NET/ Visual Studio
  • DB: Oracle/ SQL Server/ ETL
  • MES: Wonderware Factory Suite/ Sajet MES
  • ERP: Oracle EBS 11i
  • Reporting: Business Object/ Microstrategy/ Reporting Service/Crystal Report
  • IT Management: Project Management/ ITIL/ Service Now
  • Proficient English and Mandarin

NCE 1

2+ Years of Experience

I have in-depth understanding of Cisco R&S technology, and rich experience in troubleshooting Clients’ escalation in large scale network. I specialize in answering Clients’ questions on Cisco technology and products. I have some project experience on some medical company distribution center and automobile company.

Skill sets
  • Cisco Datacenter technology: Nexus, VDC, VPC, FEX, Fabric Interconnect
  • Experience with Cisco Catalyst 2960/ 3750/ 3850/ 4500X/ 6509 and Cisco 2921, ISR 4331
  • Basic conception in Cisco ASA firewall
  • CCNP, CCIE-SP, CCIE-DC certification
  • Proficient English and Mandarin

NCE 2

14+ Years of Experience

I have rich project experience on network and usually participated in the implementation and maintenance support. I am very familiar with Cisco network equipment configuration.

Skill sets
  • Network Deployment
  • Data Port Activation and trouble-shooting
  • COD 3G/2G, CDMA, Security Tetra System
  • ELV Rack/Cabling Design
  • ITIL certification
  • Proficient English, Cantonese and Mandarin

NCE 3

6+ Years of Experience

I’m professional with extensive experience in engineering, administration and support of network and systems. I have in-depth expertise in implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN. Proven ability to lead and motivate project teams to ensure timely delivery and success.

Skill sets
  • IPv4/IPv6 Routing Protocols: RIP,EIGRP,OSPF,ISIS,BGP
  • Network Management: SNMP, NetFlow, syslog
  • Security: 802.1X, Radius, Tacacs+, Firewall Rules
  • Data Center Services: VDC, OTV, vPC, Fabric Path, Fabric Extender
  • CCIE-R&S and CCIE-Security certification
  • Proficient English, Cantonese and Mandarin

NCE 1

2+ Years of Experience

I have in-depth understanding of Cisco R&S technology, and rich experience in troubleshooting Clients’ escalation in large scale network. I specialize in answering Clients’ questions on Cisco technology and products. I have some project experience on some medical company distribution center and automobile company.

Skill sets
  • Cisco Datacenter technology: Nexus, VDC, VPC, FEX, Fabric Interconnect
  • Experience with Cisco Catalyst 2960/ 3750/ 3850/ 4500X/ 6509 and Cisco 2921, ISR 4331
  • Basic conception in Cisco ASA firewall
  • CCNP, CCIE-SP, CCIE-DC certification
  • Proficient English and Mandarin

NCE 2

14+ Years of Experience

I have rich project experience on network and usually participated in the implementation and maintenance support. I am very familiar with Cisco network equipment configuration.

Skill sets
  • Network Deployment
  • Data Port Activation and trouble-shooting
  • COD 3G/2G, CDMA, Security Tetra System
  • ELV Rack/Cabling Design
  • ITIL certification
  • Proficient English, Cantonese and Mandarin

NCE 3

6+ Years of Experience

I’m professional with extensive experience in engineering, administration and support of network and systems. I have in-depth expertise in implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN. Proven ability to lead and motivate project teams to ensure timely delivery and success.

Skill sets
  • IPv4/IPv6 Routing Protocols: RIP,EIGRP,OSPF,ISIS,BGP
  • Network Management: SNMP, NetFlow, syslog
  • Security: 802.1X, Radius, Tacacs+, Firewall Rules
  • Data Center Services: VDC, OTV, vPC, Fabric Path, Fabric Extender
  • CCIE-R&S and CCIE-Security certification
  • Proficient English, Cantonese and Mandarin

RCE 1

4+ Years of Experience

 I specialize in providing multiple technical support and daily operation and maintenance for the campus network. I’m skilled in handling Cisco solutions, instruction as well as configuration for the internet egress. Furthermore, I’m a good troubleshooter and devote myself to providing a good experience to the Clients.

Skill sets
  • Skilled in BN solutions, familiar with the UC solutions based on CUCM and DC solutions
  • Experienced in campus LAN, DC, WAN and UC(IPT)
  • VB.NET and lab online installation (Cheat Code C)
  • CCIE- R&S certification
  • Proficient English and Mandarin

RCE 2

2+ Years of Experience

I specialize in analyzing and providing effective solution to Client reasonably and quickly. I’m expert in network security and own the ability to configure self-produced products of Client. Besides, doing trainings to the Clients have exercised my persuasiveness and more tight logical thinking.

Skill sets
  • Skilled in upgrading core switches and implementing the new configuration
  • Client-oriented and quick learner
  • Experienced in routers and switches
  • CCIE- R&S certification
  • Proficient English and Mandarin

RCE 3

8+ Years of Experience

I am familiar with TCP/IP network infrastructures and routing protocols (RIP, EIGRP, OSPF), and have good knowledge of Cisco product and technology, be able to troubleshoot network issues. I had oversea studying and living experience, so it made me confident to work under English environment.

Skill sets
  • Experienced in the field of Client support and daily Client support operation procedures
  • Client service ethics
  • Communication and coordination with strong service mind
  • CCNP certification
  • Proficient English and Mandarin

RCE 1

4+ Years of Experience

 I specialize in providing multiple technical support and daily operation and maintenance for the campus network. I’m skilled in handling Cisco solutions, instruction as well as configuration for the internet egress. Furthermore, I’m a good troubleshooter and devote myself to providing a good experience to the Clients.

Skill sets
  • Skilled in BN solutions, familiar with the UC solutions based on CUCM and DC solutions
  • Experienced in campus LAN, DC, WAN and UC(IPT)
  • VB.NET and lab online installation (Cheat Code C)
  • CCIE- R&S certification
  • Proficient English and Mandarin

RCE 2

2+ Years of Experience

I specialize in analyzing and providing effective solution to Client reasonably and quickly. I’m expert in network security and own the ability to configure self-produced products of Client. Besides, doing trainings to the Clients have exercised my persuasiveness and more tight logical thinking.

Skill sets
  • Skilled in upgrading core switches and implementing the new configuration
  • Client-oriented and quick learner
  • Experienced in routers and switches
  • CCIE- R&S certification
  • Proficient English and Mandarin

RCE 3

8+ Years of Experience

I am familiar with TCP/IP network infrastructures and routing protocols (RIP, EIGRP, OSPF), and have good knowledge of Cisco product and technology, be able to troubleshoot network issues. I had oversea studying and living experience, so it made me confident to work under English environment.

Skill sets
  • Experienced in the field of Client support and daily Client support operation procedures
  • Client service ethics
  • Communication and coordination with strong service mind
  • CCNP certification
  • Proficient English and Mandarin

PM 1

5+ Years of Experience

I specialize in providing effective solutions to the Clients reasonably and quickly and assisting with the accomplishment of projects. I could handle the complicated situation under the pressure and communicate with colleagues from different countries, which benefits from the experience of studying abroad.
Skill sets
  • Cloud computing, P2V technology introduction, Postfix frame design, VPN upgrade, SSL HEARTBLEED fix, Symantec information security solution, network optimization
  • China Executive of Logistics
  • Quick learner and high efficienc
  • CCIE-R&S certification
  • Proficient Japanese, English as well as Mandarin

PM 2

8+ Years of Experience

I have analytic ability to identify areas of improvement for Client support and provide informative business judgment. Willing to work as a key role in a challenging and creative environment. I specialize in project management of program, policy, process adoption for supporting country.
Skill sets
  • Performing data analysis and providing enhancement ideas
  • Managing Client data for marketing and data operation
  • Communicating required information of programs and promotions with customization
  • ITIL certification
  • Proficient English

PM 3

9+ Years of Experience

I specialize in coordinating and implementing the project. Furthermore, I am good at verifying vendor’s solution, requirement and implementation plan. At the same time, following the whole project progress actively and leading members to finish the project efficiently, as well as doing a handover of the project documentation to the operation team.
Skill sets
  • Data center networking design with NX-OS and IOS solution (VDC, VPC, VSS, Stack Wise)
  • Hierarchical network design
  • LAN switching and layer 2 protocols
  • Dynamic routing (BGP, OSPF, EIGRP) and basic MPLS
  • Capacity planning and QOS
  • Troubleshooting networking problem
  • Basic security design and configuration
  • Familiar with Cisco Nexus and enterprise solution, WAN solution, Juniper, HP, Extreme, Packeteer
  • CCIE- R&S certification
  • Proficient English and Indonesian

PM 1

5+ Years of Experience

I specialize in providing effective solutions to the Clients reasonably and quickly and assisting with the accomplishment of projects. I could handle the complicated situation under the pressure and communicate with colleagues from different countries, which benefits from the experience of studying abroad.
Skill sets
  • Cloud computing, P2V technology introduction, Postfix frame design, VPN upgrade, SSL HEARTBLEED fix, Symantec information security solution, network optimization
  • China Executive of Logistics
  • Quick learner and high efficienc
  • CCIE-R&S certification
  • Proficient Japanese, English as well as Mandarin

PM 2

8+ Years of Experience

I have analytic ability to identify areas of improvement for Client support and provide informative business judgment. Willing to work as a key role in a challenging and creative environment. I specialize in project management of program, policy, process adoption for supporting country.
Skill sets
  • Performing data analysis and providing enhancement ideas
  • Managing Client data for marketing and data operation
  • Communicating required information of programs and promotions with customization
  • ITIL certification
  • Proficient English

PM 3

9+ Years of Experience

I specialize in coordinating and implementing the project. Furthermore, I am good at verifying vendor’s solution, requirement and implementation plan. At the same time, following the whole project progress actively and leading members to finish the project efficiently, as well as doing a handover of the project documentation to the operation team.
Skill sets
  • Data center networking design with NX-OS and IOS solution (VDC, VPC, VSS, Stack Wise)
  • Hierarchical network design
  • LAN switching and layer 2 protocols
  • Dynamic routing (BGP, OSPF, EIGRP) and basic MPLS
  • Capacity planning and QOS
  • Troubleshooting networking problem
  • Basic security design and configuration
  • Familiar with Cisco Nexus and enterprise solution, WAN solution, Juniper, HP, Extreme, Packeteer
  • CCIE- R&S certification
  • Proficient English and Indonesian

DNE 1 (With Basic Knowledge)

I understanding of basic networking concepts, such as IP addressing, subnetting, and common network protocols (e.g., TCP/IP, DNS, DHCP). I am familiar with fundamental security principles and concepts, including access control, authentication, and basic encryption. I have knowledge of network devices like routers, switches, and firewalls, and their configurations. I understand basic troubleshooting skills to identify and resolve common network and security issues. I have an awareness of common security threats and vulnerabilities.

Skill sets
  • CompTIA Network+
  • CompTIA Security+
  • Certified Ethical Hacker (CEH)
  • Certified Information Systems Auditor (CISA)
  • Certified Information Security Manager (CISM)

DNE 2 (With Basic Intermediaries)

I have an in-depth understanding of network protocols, including routing protocols (e.g., OSPF, BGP) and switching protocols (e.g., STP, VLAN). I am proficient in configuring and troubleshooting network devices and technologies, such as routers, switches, and VLANs. I have knowledge of network security concepts, including firewall configurations, VPNs, and access control lists (ACLs). I am familiar with security frameworks, compliance standards, and risk management principles. I have the ability to analyze network traffic and identify security incidents or anomalies.

Skill sets
  • Cisco Certified Network Associate (CCNA) Routing and Switching
  • Cisco Certified Network Associate (CCNA) Security
  • Certified Information Systems Security Professional (CISSP) Associate
  • Certified Cloud Security Professional (CCSP)
  • Certified Information Privacy Technologist (CIPT)

DNE 3 (With Basic Advanced)

I have an advanced knowledge of network design and architecture, including scalability, redundancy, and high availability. I am an expertise in implementing and managing complex networks, including enterprise-wide networks or multi-site environments. I have a deep understanding of advanced security concepts, such as secure network design, threat modeling, and secure application development.
I am proficient in security technologies and tools, such as intrusion detection/prevention systems (IDS/IPS), security information and event management (SIEM), and endpoint protection. I have the ability to develop and implement security policies, procedures, and incident response plans.

Skill sets
  • Cisco Certified Network Professional (CCNP) Routing and Switching
  • Cisco Certified Network Professional (CCNP) Security
  • Certified Information Systems Security Professional (CISSP)
  • Certified Information Systems Manager (CISM)
  • Certified Information Systems Auditor (CISA)

DNE 4 (With Basic Expert)

I have an extensive experience in designing and implementing large-scale networks, including complex routing and switching architectures. I am a master of advanced security practices, including secure network segmentation, secure access controls, and advanced cryptography.
I have an expertise in securing cloud environments, virtualization technologies, and software-defined networking (SDN). I am proficient in conducting advanced security assessments, penetration testing, and vulnerability assessments. I have the ability to lead and manage security teams, develop security strategies, and provide guidance on emerging threats and technologies.

Skill sets
  • Cisco Certified Internetwork Expert (CCIE) Routing and Switching
  • Cisco Certified Internetwork Expert (CCIE) Security
  • Certified Information Systems Security Professional (CISSP) Expert
  • Specialized Areas:
  • - Offensive Security Certified Professional (OSCP) for penetration testing
  • - Certified Incident Handler (GCIH) for incident response
  • - Certified Information Privacy Professional (CIPP) for privacy and data protection

DNE 1 (With Basic Knowledge)

I understanding of basic networking concepts, such as IP addressing, subnetting, and common network protocols (e.g., TCP/IP, DNS, DHCP). I am familiar with fundamental security principles and concepts, including access control, authentication, and basic encryption. I have knowledge of network devices like routers, switches, and firewalls, and their configurations. I understand basic troubleshooting skills to identify and resolve common network and security issues. I have an awareness of common security threats and vulnerabilities.

Skill sets
  • CompTIA Network+
  • CompTIA Security+
  • Certified Ethical Hacker (CEH)
  • Certified Information Systems Auditor (CISA)
  • Certified Information Security Manager (CISM)

DNE 2 (With Basic Intermediaries)

I have an in-depth understanding of network protocols, including routing protocols (e.g., OSPF, BGP) and switching protocols (e.g., STP, VLAN). I am proficient in configuring and troubleshooting network devices and technologies, such as routers, switches, and VLANs. I have knowledge of network security concepts, including firewall configurations, VPNs, and access control lists (ACLs). I am familiar with security frameworks, compliance standards, and risk management principles. I have the ability to analyze network traffic and identify security incidents or anomalies.

Skill sets
  • Cisco Certified Network Associate (CCNA) Routing and Switching
  • Cisco Certified Network Associate (CCNA) Security
  • Certified Information Systems Security Professional (CISSP) Associate
  • Certified Cloud Security Professional (CCSP)
  • Certified Information Privacy Technologist (CIPT)

DNE 3 (With Basic Advanced)

I have an advanced knowledge of network design and architecture, including scalability, redundancy, and high availability. I am an expertise in implementing and managing complex networks, including enterprise-wide networks or multi-site environments. I have a deep understanding of advanced security concepts, such as secure network design, threat modeling, and secure application development.
I am proficient in security technologies and tools, such as intrusion detection/prevention systems (IDS/IPS), security information and event management (SIEM), and endpoint protection. I have the ability to develop and implement security policies, procedures, and incident response plans.

Skill sets
  • Cisco Certified Network Professional (CCNP) Routing and Switching
  • Cisco Certified Network Professional (CCNP) Security
  • Certified Information Systems Security Professional (CISSP)
  • Certified Information Systems Manager (CISM)
  • Certified Information Systems Auditor (CISA)

DNE 4 (With Basic Expert)

I have an extensive experience in designing and implementing large-scale networks, including complex routing and switching architectures. I am a master of advanced security practices, including secure network segmentation, secure access controls, and advanced cryptography.
I have an expertise in securing cloud environments, virtualization technologies, and software-defined networking (SDN). I am proficient in conducting advanced security assessments, penetration testing, and vulnerability assessments. I have the ability to lead and manage security teams, develop security strategies, and provide guidance on emerging threats and technologies.

Skill sets
  • Cisco Certified Internetwork Expert (CCIE) Routing and Switching
  • Cisco Certified Internetwork Expert (CCIE) Security
  • Certified Information Systems Security Professional (CISSP) Expert
  • Specialized Areas:
  • - Offensive Security Certified
    Professional (OSCP) for
    penetration testing
  • - Certified Incident Handler (GCIH)
    for incident response
  • - Certified Information Privacy
    Professional (CIPP) for privacy and
    data protection

Purestorage Engineer (Level 1)

Skill sets
  • Able to conduct FlashArray Installation
  • - FlashArray Install Training Video Day 1
  • Technical Validation / Pre-installation
  • - Site Planning and Preparation
  • - Rack and Stack Procedures
  • Configuration and Setup of FlashArray
  • - Purity Upgrade
  • - CT0 and CT1 Initial Configuration
  • Post-Installation Health Checks
  • - Conduct Health Checks
  • - Perform Post-Install Knowledge Transfer
    to Client
    Post-Install Knowledge Transfer Guide
  • - Able to perform Capability Add for FlashArray
    / Shelf
  • - Data Pack Add
  • Able to conduct FlashBlade Installation
  • FlashBlade Install Training Video 1
  • FlashBlade Install Training Video 2
  • FlashBlade Install Training Video 3
  • FlashBlade Install Training Video 4
  • Technical Validation / Pre-Installation
  • - Site Planning and Preparation
  • - Rack and Stack Procedures
  • - Client Design Review
  • Configuration and Setup of FlashBlade (Multi-Chassis)
  • - Purity Upgrade
  • - Initial Configuration of FlashBlade (Multi-
    Chassis)
  • - New Chassis Addition (Multi-Chassis
    expansion)
  • - New Blade Addition
  • - Blade Evacuation
  • - Upgrade Process from Single to Multi-
    Chassis
  • - Post-Installation Health Checks
  • - Conduct Health Checks
  • - Data Subnet, Data VIP Creation and
    Verification
  • - Remote Assist Configuration

Purestorage Engineer (Level 2)

Skill sets
  • FlashArray Install Training Video Day 2
  • FlashArray Capacity Addition and Consolidation
  • Shelf / Data Pack Add
  • - SAS and DirectFlash Shelf Architecture
  • - Cabling
  • - Shelf Troubleshooting
  • Capacity Consolidation
  • - Evacuation Use Case
  • - Shelf and Datapack Evacuation
  • - Overall Evacuation Process
  • - Evacuation Best Practices
  • - Evacuation Performance and Behaviors
  • FlashArray Non-Disruptive HW / SW Upgrades (NDU)
  • Non-Disruptive Upgrades (NDU)
  • - FlashArray Upgrade Paths
  • - Overall NDU Process
  • - How to become a Root User
  • - Upgrading Controller (e.g., FlashArray M to FlashArray X)
  • Able to conduct FlashArray installation in Dark Site (without internet / outside help)
  • Confident enough to shadow another engineer to do FlashArray / Shelf Installation

Purestorage Engineer (Level 1)

Skill sets
  • Able to conduct FlashArray Installation
  • - FlashArray Install Training
    Video Day 1
  • Technical Validation / Pre-installation
  • - Site Planning and Preparation
  • - Rack and Stack Procedures
  • Configuration and Setup of FlashArray
  • - Purity Upgrade
  • - CT0 and CT1 Initial Configuration
  • Post-Installation Health Checks
  • - Conduct Health Checks
  • - Perform Post-Install Knowledge
    Transfer to Client
    Post-Install Knowledge Transfer Guide
  • - Able to perform Capability Add for
    FlashArray / Shelf
  • - Data Pack Add
  • Able to conduct FlashBlade Installation
  • FlashBlade Install Training Video 1
  • FlashBlade Install Training Video 2
  • FlashBlade Install Training Video 3
  • FlashBlade Install Training Video 4
  • Technical Validation / Pre-Installation
  • - Site Planning and Preparation
  • - Rack and Stack Procedures
  • - Client Design Review
  • Configuration and Setup of FlashBlade (Multi-Chassis)
  • - Purity Upgrade
  • - Initial Configuration of FlashBlade
    (Multi-Chassis)
  • - New Chassis Addition
    (Multi-Chassis expansion)
  • - New Blade Addition
  • - Blade Evacuation
  • - Upgrade Process from Single to
    Multi-Chassis
  • - Post-Installation Health Checks
  • - Conduct Health Checks
  • - Data Subnet, Data VIP Creation
    and Verification
  • - Remote Assist Configuration

Purestorage Engineer (Level 2)

Skill sets
  • FlashArray Install Training Video Day 2
  • FlashArray Capacity Addition and Consolidation
  • Shelf / Data Pack Add
  • - SAS and DirectFlash
    Shelf Architecture
  • - Cabling
  • - Shelf Troubleshooting
  • Capacity Consolidation
  • - Evacuation Use Case
  • - Shelf and Datapack Evacuation
  • - Overall Evacuation Process
  • - Evacuation Best Practices
  • - Evacuation Performance
    and Behaviors
  • FlashArray Non-Disruptive HW / SW Upgrades (NDU)
  • Non-Disruptive Upgrades (NDU)
  • - FlashArray Upgrade Paths
  • - Overall NDU Process
  • - How to become a Root User
  • - Upgrading Controller (e.g.,
    FlashArray M to FlashArray X)
  • Able to conduct FlashArray installation in Dark Site (without internet / outside help)
  • Confident enough to shadow another engineer to do FlashArray / Shelf Installation

DSE 1

Skill sets
  • Technical Proficiency and Troubleshooting
  • - Deep understanding of operating systems in Windows
  • - Familiarity with hardware components (CPU, RAM, storage devices, etc.).
  • - Knowledge of software applications and their installation (ActiveDirectory, Microsoft365).
  • - Networking principles, including IP configuration and troubleshooting.
  • Client Service and User Support
  • - Excellent Client service skills.
  • - Active listening and patience when assisting users.
  • - Ability to convey technical information in a non-technical manner.
  • - Providing assistance and answering questions to clients via phone or email.
  • - Ability to keep calm under pressure.
  • - Critical thinking to diagnose and resolve technical issues.
  • - Remote assistance
  • Collaboration and Service Desk Management
  • - Managing and resolving technical problems as a single point of contact for IT issues.
  • - Timely answer/receiving service requests and input them into the Galaxy ticket system.
  • - Working effectively with team members.
  • - Define the priority for service requests then assign to Key engineers accordingly.

DSE 1

Skill sets
  • Technical Proficiency and Troubleshooting
  • - Deep understanding of operating
    systems in Windows
  • - Familiarity with hardware
    components (CPU, RAM, storage
    devices, etc.).
  • - Knowledge of software
    applications and their installation
    (ActiveDirectory, Microsoft365).
  • - Networking principles, including
    IP configuration and
    troubleshooting.
  • Client Service and User Support
  • - Excellent Client service skills.
  • - Active listening and patience
    when assisting users.
  • - Ability to convey technical
    information in a
    non-technical manner.
  • - Providing assistance and
    answering questions to clients
    via phone or email.
  • - Ability to keep calm
    under pressure.
  • - Critical thinking to diagnose and
    resolve technical issues.
  • - Remote assistance
  • Collaboration and Service Desk Management
  • - Managing and resolving technical
    problems as a single point of
    contact for IT issues.
  • - Timely answer/receiving
    service requests and input them
    into the Galaxy ticket system.
  • - Working effectively with
    team members.
  • - Define the priority for service
    requests then assign to Key
    engineers accordingly.

AVAYA SME

  • Proactive outreach manager Installation, configuration, and integration of POM components.
  • Expertise on installation, configuration, and integration of below Avaya products.
  • Communication Manager, AES, Experience portal, Proactive outreach Manager, CMS, SMGR/SM
  • Perform system upgrade and patch upgrade of Avaya components
  • Solutioning for Avaya products
  • Prepare design documents
  • Prepare IP workbook and MOP.
  • Expertise on Avaya hardware and media gateways.
Skill sets
  • Avaya Aura Communication Applications Implement certified
  • Avaya Aura Core components Implement certified
  • Avaya Experience platform preview dialling administrator
  • Avaya Aura Experience portal with proactive outreach Manager Support Certified

Tencent Cloud

  • Hands on knowledge on tencent cloud platform
  • Know how to create CVM and spin up an instance
  • Know how to create subnet group, firewall policy
  • Know how to create and assign Elastic and Public IP's
  • Know how to determine compute resource/specs based on the CVM type
Skill sets
  • Tencent Cloud Practitioner

Purestorage

  • Rack & Stack of pure storage devices
  • Implementing and configuring Flash Array storage model FA-X20, FA-X50, FA-X70, FA-X90, FA-XL
  • Implementing Flash Blade single and multi-chassis
  • Perform purity upgrade
  • Hardware NDU from M models to X, intra series upgrade
  • Capacity consolidation
  • Adding and upgrading Shelf storage
Skill sets
  • Pure Certified Flash Array Implementation Specialist.

MySQL

  • Understands the concepts of RDBMS
  • Create, drop and alter database table
  • Know how to create primary key & foreign key
  • Understands data types
  • Know how to create joins
  • Know how to create constraints