Key Responsibilities
Onsite Technical Support & Operations
- Act as the primary technical point of contact for storage-related issues onsite.
- Manage, monitor, and maintain enterprise storage systems (Pure Storage and related infrastructure).
- Perform health checks, firmware upgrades, patching, and system optimization.
- Troubleshoot incidents, performance bottlenecks, and system alerts.
- Ensure storage availability, performance, and reliability meet SLA requirements.
Incident & Problem Management
- Handle L1/L2/L3 troubleshooting and coordinate with vendor TAC when required.
- Perform root cause analysis (RCA) and provide preventive recommendations.
- Maintain incident reports and technical documentation.
Infrastructure & Integration
- Support integration with:
- o SAN/NAS environments
- o VMware / Hyper-V virtualization
- o Backup & Disaster Recovery solutions
- o Servers and network infrastructure
- Participate in change management activities.
- Assist in capacity planning and performance tuning.
Stakeholder & Service Management
- Work closely with customer IT team and internal service delivery team.
- Provide technical advisory and best practice recommendations.Job Description
- Prepare monthly service reports and attend review meetings.
- Ensure compliance with security and operational policies.
Requirements
Technical Skills
- Strong hands-on experience in enterprise storage administration.
- Experience supporting Pure Storage solutions is highly preferred.
- Good understanding of:
- o SAN (FC/iSCSI) architecture
- o RAID concepts
- o Storage replication & snapshot technologies
- o Virtualization platforms (VMware preferred)
- o Backup solutions
- Familiar with monitoring tools and ITSM systems.
Experience
- 7-10 years of experience in storage/system engineering.
- Experience in SI / Managed Services / Enterprise data center environment.
- Experience working in SLA-driven support environment.
- Vendor certifications are an added advantage.
Soft Skills & Competencies
- Strong troubleshooting and analytical skills.
- Good communication and documentation skills.
- Responsible, independent, and customer-facing personality.
- Ability to work onsite full-time at customer location.
- Willing to support after-hours or standby when required.
Preferred Profile
- Experience handling banking, telco, or large enterprise environments.
- Exposure to high-availability and mission-critical infrastructure.
- ITIL knowledge or certification is a plus.