SOC Lead

About Role:

This position serves as the Customer Project Manager for Accounts in Indonesia. This role is a partner to Cisco Sales in enabling customer success with Cisco Architectures and Solutions. The Service Leader is responsible for setting the strategic services direction that anticipates and addresses the business and technology needs for our top strategic customers. This plays a leadership role in critical engagements, influencing the service delivery execution in alignment with customer objectives, business outcomes achievement. Influencing customer decision making via compelling points of view and thought leadership on technology drivers for their business and has a high degree of credibility with both their business and IT executives. As a trusted advisor, you will assess the customer requirements, influence service delivery methods, and execute improvements through the eyes of the customer. 

Who You’ll Work With   

We connect people and technology. We innovate in all facets of our work, from customer satisfaction to operational excellence. Finally, we lead our customers by focusing on their needs, by owning their problems, by building relationships, by simplifying technology, and by delivering profound impact to their business.  

The Customer Experience (CX) team provides emerging solutions and architectures to customers – along with cutting edge consulting to ensure customer success. Our team members work collaboratively and together to deliver business outcomes to our customers, along with the resources to ensure personal and professional growth. 

Key Responsibilities: 

• Build deep relationships with customer senior leadership, partners and the extended Cisco account team members in achieving their goals; influence customer line of business (LoB) executives around technology strategy, bridging the gap to IT; influence and work with customer procurement – understand process, commercial terms, etc. 
• Create an overall vision and strategic plan for the customer’s success in applying, using and adopting Cisco technology to achieve their business outcomes 
• Responsible for executive communications to the customer and to Cisco senior leadership 
• This position is a key customer facing role working closely with key players throughout an organization; from the technical staff to the CXO level. 
• Successfully partner with customer sales leadership and key Cisco stakeholders to develop and execute 1–3-year integrated account plans and expansion strategies that result in business growth 
• Innovate around delivery process, engagement models, business management, and customer intimacy – demonstrate improvement in business execution and be seen as a go to resource in helping shape portfolio and technology direction