Service Delivery Engineer

Key Responsibilities: 

• Building a personal relationship with key client staff. 
• SLA achievement and high level of customer satisfaction. 
• Good communication around issues and opportunities – get things done, make things happen. 
• Technical documents update and arrangement. 
• Internal technical training to team and self-study for new technical and product 
• Service reporting and sponsoring service delivery meetings. 
• Removing all obstacles to customer satisfaction 
• Troubleshooting hardware and software issues. 
• Installing and maintaining hardware and computer peripherals. 
• Installing and upgrading operating systems and computer software. 
• Troubleshooting networking and connection issues. 
• Advising on software or hardware upgrades. 
• Providing basic training in computer operation and management. 
• Completing job reports and ordering supplies. 
• Looking out for clients and MTS long-term interests. 
• Following up if service delivery is not meeting expectations.

Qualifications: 

• Familiar with Avaya and Microsoft product line. 
• Good at troubleshooting. 
• Consultant skills to provide advice to clients on continuous system improvement. 
• Language Requirements–English 
• Basic speaking and good read and written in English. 
• Basic Knowledge and understanding on Network