Roles & Responsibilities:
- Building a personal relationship with key client staff.
- SLA achievement and high level of customer satisfaction.
- Good communication around issues and opportunities – get things done, make things happen.
- Technical documents update and arrangement.
- Internal technical training to team and self-study for new technical and product.
- Service reporting and sponsoring service delivery meetings.
- Removing all obstacles to customer satisfaction.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.
- Looking out for clients and MTS long-term interests.
Qualifications:
- Familiar with Avaya and Microsoft product line.
- Good at troubleshooting.
- Consultant skills to provide advice to clients on continuous system improvement.
- Language Requirements–English
- Basic speaking and good read and written in English.
- Basic Knowledge and understanding on Network
