OUR services

Enterprise Infrastructure Services (EIS)

Offers comprehensive Enterprise Infrastructure Services (EIS) designed to ensure the seamless operation, security, and efficiency of your organization’s IT environment.
Our EIS encompasses a wide array of solutions tailored to meet the diverse needs of modern enterprises, with a core competency in design, build, and operate services supported by consulting, professional services, and managed services.

OUR services

Enterprise Infrastructure Services (EIS)

Offers comprehensive Enterprise Infrastructure Services (EIS) designed to ensure the seamless operation, security, and efficiency of your organization’s IT environment.
Our EIS encompasses a wide array of solutions tailored to meet the diverse needs of modern enterprises, with a core competency in design, build, and operate services supported by consulting, professional services, and managed services.

what is eis?

The design, implementation, and maintenance of the essential systems that keep an organization's technology running smoothly behind the scenes.

At Millennium Technology Services, our Enterprise Infrastructure Services (EIS) are designed to provide robust, scalable, and secure IT solutions that support the core operations of your business. 

Components we offer
MTS Specialization

UCS MX Suite—
Driving Multi-Experience (MX) for Businesses

Our Unified Communications Solutions (UCS) MX suite includes a range of tools designed to enhance Client acquisition, experience, and support through a multi-experience (MX) approach:

UCS MX Report

Comprehensive reporting tools that provide detailed insights into your communication and operational metrics.

An integrated desktop solution that consolidates your communication channels and workflows for improved efficiency.

A unified dashboard that offers real-time visibility and control over your communication systems and Client interactions.

Continuous monitoring tools to ensure the reliability and performance of your communication infrastructure.

A secure portal that provides access to essential communication tools and resources for your team.

A powerful tool to design and automate workflows, streamlining your business processes and enhancing productivity.

MTS Specialization

Contact Centre Services—
Enabling multi-cloud experience for businesses

Revolutionizes Client support with next-generation contact centers, enabling secure, compliant, and efficient work-from-anywhere solutions. 

1

Technology

  • Build new core telephony infra : Avaya with latest version / 99.95 % of CXM uptime.
  • Hybrid Architecture with Cloud technologies, DevOPS,
  • AI / ML BOT, Voice BOT

2

Automation

  • RPA allowing agents to focus on complex tasks
    and leaving repetitive tasks to be automated.
  • Agent Assist based on the intent of the
    interaction channel to proactively present
    information to agent
  • Automated QM for text / voice channels

3

Unified Agent Desktop

  • Single Pane of Glass for all interactions to be
    funneled
  • 360 – degree Client view across channels
  • Widget based approach
  • Seamless integration
  • Ease of use

4

Benefits (Operational & Business)

  • Empowered new Client Journey
  • More Productive agents
  • Less Churn & increased turnover

5

Work from Anywhere Securely

  • Protect your Clients’ privacy and personal
    data
  • leveraging EDGE AI
  • Ensure agents are compliant with business
    processes and procedure
  •  Enable real-time collaboration
  • Increase productivity
  • Build new core telephony infra : Avaya with latest version / 99.95 % of
    CXM uptime.
  • Hybrid Architecture with Cloud technologies, DevOPS,
  • AI / ML BOT, Voice BOT
  • RPA allowing agents to focus on complex tasks
    and leaving repetitive tasks to be automated.
  • Agent Assist based on the intent of the
    interaction channel to proactively present
    information to agent
  • Automated QM for text / voice channels
  • Single Pane of Glass for all interactions to be
    funneled
  • 360 – degree Client view across channels
  • Widget based approach
  • Seamless integration
  • Ease of use
  • Empowered new Client Journey
  • More Productive agents
  • Less Churn & increased turnover
  • Protect your Clients’ privacy and personal
    data
  • leveraging EDGE AI
  • Ensure agents are compliant with business
    processes and procedure
  •  Enable real-time collaboration
  • Increase productivity
MTS Specialization

Data Management—
Store, secure, analyze.

Secure, Certified & Patented* overwriting methods, flexible deployments to meet your specific requirements maximize IT security compliance.

Driver Eraser

High speed, efficient erasure of complex SSD and NVMe drives

Diagnose and erase smartphones and tablets within mobile processing facilities, retail stores or call centers

Erasure of removable flash media devices stored within smartphones, tablets, network routers and cameras

Erase complicated server and storage environments

Erasure of files and folders on active PCs and servers

Secure erasure of LUNs in an active storage environment, connected to both physical and virtual machines

MTS Specialization

Cyber Security Services

Security Portfolio (End-to-End Security Lifecycle)
Consulting & Advisory, Design & Deployment, Operations & Monitoring, Assessment (VAPT) & Auditing, Governance & Policies

Awards & recognition

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MTS Skillset & Capability

At Millennium Technology Services (MTS), our team of over 500+ skilled professionals is equipped with diverse expertise across various domains. Our collective skillset enables us to deliver innovative solutions and comprehensive support to meet the evolving needs of our clients. Here’s an overview of our key skill areas and capabilities:

Enterprise Infrastructure Services

Transform Your IT Infrastructure with Millennium Technology Services

Empower your business with our Enterprise Infrastructure Services. Experience the benefits of a secure, efficient, and reliable IT environment tailored to support your organization’s growth and success.

Enterprise Infrastructure Services

Transform Your IT Infrastructure with Millennium Technology Services

Empower your business with our Enterprise Infrastructure Services. Experience the benefits of a secure, efficient, and reliable IT environment tailored to support your organization’s growth and success.

Engage With Us Now

Tell us briefly about your company and your business need, we will get back to you shortly

MTS Global Pte Ltd

60 Paya Lebar Road, #13-29
Paya Lebar Square, Singapore 409051, Singapore
Office: +65 6281-6731

Engage With Us Now

Tell us briefly about your company and your business need, we will get back to you shortly

MTS Global Pte Ltd

60 Paya Lebar Road, #13-29
Paya Lebar Square, Singapore 409051, Singapore
Office: +65 6281-6731