Key Responsibilities
- Provide full architecture ownership and governance across the customer environment, ensuring solution integrity, capacity planning, and availability management.
- Lead life-cycle management and technology roadmap planning, focusing on solution innovation and long-term technical direction.
- Assess new technologies, identify risks, and validate feasibility across technical, delivery, and operational dimensions.
- Oversee quality assurance for all consulting deliverables, including assessments, high-level and low-level designs, and implementation work.
- Lead the creation of technical documentation such as HLDs, LLDs, and migration plans, and coordinate with cross-functional teams to ensure successful deployment.
- Ensure best practices, professional standards, and established methodologies are consistently applied across all engagements.
- Contribute to knowledge management to support continuous improvement and organisational learning.
- Maintain deep technical expertise and ensure proposed solutions are commercially and technically viable.
- Provide governance and escalation support for deployment issues and work with product and service teams to address customer requirements.
- Participate in tenders, proposals, and customer presentations, ensuring alignment to customer needs and solution compatibility.
- Support the development of customer SLAs and provide advisory consulting services across digital, network, cloud, and security domains.
- Build and maintain strong customer relationships, acting as a trusted advisor and ensuring high levels of satisfaction.
- Present technical solutions confidently to both technical and executive audiences.
- Identify new business opportunities within customer accounts and contribute to account growth initiatives.
- Mentor and guide junior technical staff, supporting skills development and professional excellence.
Skills/Experience:
Abilities and Profile
- Strong ability to engage customers at both senior governance and detailed technical levels.
- Highly customer-focused, with the ability to champion customer needs across the organisation.
- Skilled at delivering high-value consulting services throughout the full solution lifecycle.
- Ability to work across cultural boundaries and effectively collaborate in a matrix organisation.
- Strong problem-solving, communication, and organisational skills.
- Confident, resilient, and able to manage multiple priorities and deadlines.
- Effective at building relationships with customers, partners, and internal teams.
- Ability to mentor and lead less-experienced technical staff.
- Willingness and ability to travel internationally as required.
Experience
- Minimum 15+ years of experience in customer-facing roles within telecom, IT, or related industries.
- Strong background in architecture, consulting, and delivery of solutions across:
- Network
- Security
- Infrastructure
- Cloud
- Experience supporting end-to-end customer engagements, including assessment, design, governance, and implementation oversight.
Education & Certifications
- Bachelor’s degree in Engineering or a relevant technical field.
- Relevant vendor certifications (e.g., Juniper, Zscaler, Cisco).
- Consulting or architecture certifications such as TOGAF (or equivalent) preferred.
