OUR services
Enterprise Infrastructure Services (EIS)
Our EIS encompasses a wide array of solutions tailored to meet the diverse needs of modern enterprises, with a core competency in design, build, and operate services supported by consulting, professional services, and managed services.
OUR services
Enterprise Infrastructure Services (EIS)
Our EIS encompasses a wide array of solutions tailored to meet the diverse needs of modern enterprises, with a core competency in design, build, and operate services supported by consulting, professional services, and managed services.
what is eis?
The design, implementation, and maintenance of the essential systems that keep an organization's technology running smoothly behind the scenes.
At Millennium Technology Services, our Enterprise Infrastructure Services (EIS) are designed to provide robust, scalable, and secure IT solutions that support the core operations of your business.
Data Center
DC Facility: Hot-Cold Airflow, Fire Alarm System (VESDA, FM200), High/Low Tension Rack Design, UPS Design
Network
Network Monitoring & Management, Wired/Wireless Solutions, Routing, Switching,
SD-WAN, Firewall, IoT
Security
Design & Advisory, Implementation, Governance, Frameworks & Policies, Managed Security Services, Identity & Access Management
Communication
Unified Communication, Intelligent Collaboration and Contact Center. VOIP, Messaging, Video, Chat,
Email and conference
Systems
Microsoft Windows Active Directory, Linux, Anti-Virus Protection and Data Backup, Patch Management
Storage
All-Flash Storage, Hybrid Flash Storage, Mass Data Storage, Provisioning, Virtualization, Replication, Mirroring, Data Lifecycle Management
End user computing
IT ServiceDesk, Desktop Management Services, Desktop Virtualization, Mobile Device Management, End-Point Security, Asset Management
UCS MX Suite—
Driving Multi-Experience (MX) for Businesses
Our Unified Communications Solutions (UCS) MX suite includes a range of tools designed to enhance Client acquisition, experience, and support through a multi-experience (MX) approach:
MTS Specialization
Contact Centre Services—
Enabling multi-cloud experience for businesses
Revolutionizes Client support with next-generation contact centers, enabling secure, compliant, and efficient work-from-anywhere solutions.
1
Technology
- Build new core telephony infra : Avaya with latest version / 99.95 % of CXM uptime.
- Hybrid Architecture with Cloud technologies, DevOPS,
- AI / ML BOT, Voice BOT
2
Automation
- RPA allowing agents to focus on complex tasks
and leaving repetitive tasks to be automated. - Agent Assist based on the intent of the
interaction channel to proactively present
information to agent - Automated QM for text / voice channels
3
Unified Agent Desktop
- Single Pane of Glass for all interactions to be
funneled - 360 – degree Client view across channels
- Widget based approach
- Seamless integration
- Ease of use
4
Benefits (Operational & Business)
- Empowered new Client Journey
- More Productive agents
- Less Churn & increased turnover
5
Work from Anywhere Securely
- Protect your Clients’ privacy and personal
data - leveraging EDGE AI
- Ensure agents are compliant with business
processes and procedure - Enable real-time collaboration
- Increase productivity
- Build new core telephony infra : Avaya with latest version / 99.95 % of
CXM uptime. - Hybrid Architecture with Cloud technologies, DevOPS,
- AI / ML BOT, Voice BOT
- RPA allowing agents to focus on complex tasks
and leaving repetitive tasks to be automated. - Agent Assist based on the intent of the
interaction channel to proactively present
information to agent - Automated QM for text / voice channels
- Single Pane of Glass for all interactions to be
funneled - 360 – degree Client view across channels
- Widget based approach
- Seamless integration
- Ease of use
- Empowered new Client Journey
- More Productive agents
- Less Churn & increased turnover
- Protect your Clients’ privacy and personal
data - leveraging EDGE AI
- Ensure agents are compliant with business
processes and procedure - Enable real-time collaboration
- Increase productivity
Data Management—
Store, secure, analyze.
Secure, Certified & Patented* overwriting methods, flexible deployments to meet your specific requirements maximize IT security compliance.
Cyber Security Services
Security Portfolio (End-to-End Security Lifecycle)
Consulting & Advisory, Design & Deployment, Operations & Monitoring, Assessment (VAPT) & Auditing, Governance & Policies
Awards & recognition
MTS Skillset & Capability
At Millennium Technology Services (MTS), our team of over 500+ skilled professionals is equipped with diverse expertise across various domains. Our collective skillset enables us to deliver innovative solutions and comprehensive support to meet the evolving needs of our clients. Here’s an overview of our key skill areas and capabilities:
Enterprise Infrastructure Services
Transform Your IT Infrastructure with Millennium Technology Services
Empower your business with our Enterprise Infrastructure Services. Experience the benefits of a secure, efficient, and reliable IT environment tailored to support your organization’s growth and success.
Enterprise Infrastructure Services
Transform Your IT Infrastructure with Millennium Technology Services
Empower your business with our Enterprise Infrastructure Services. Experience the benefits of a secure, efficient, and reliable IT environment tailored to support your organization’s growth and success.
