Service Desk Support
Requirements · Provide first-level IT support to Korean-speaking users via phone, email, chat, and ticketing systems. · Log, classify, prioritize, and track incidents and service requests in the ITSM tool (e.g., ServiceNow). · Troubleshoot common issues related to: o Windows and macOS systems o User account and password issues o Email/Outlook, VPN, and collaboration tools […]
Desktop Support-Resident Engineer
About the Role: You’ll have 2 years of experience in providing dedicated IT support, particularly end-user support, the team shall demonstrate strong technical proficiency across Windows, Linux, and macOS, coupled with knowledge of information security principles. Ability to learn to support specialized scientific applications is a plus. Collectively, the team shall possess advanced troubleshooting skills […]
Project Manager-Data Centre
Enterprise Data Center (EDC) is a global organization responsible for managing the Firm’s enterprise data center portfolio. EDC Asia Project team collaborates with Technology project teams, Corporate Services, and Data Center service providers to deliver new data center buildouts, enhancements, and changes. This process involves gathering initial requirements, designing solutions, monitoring construction, and ensuring technology […]
Project Manager-Network & VoIP
We are seeking an experienced Project Manager to manage and deliver network infrastructure and VoIP-related projects in Hong Kong. The successful candidate will work closely with internal teams, vendors, and clients to ensure projects are delivered on time, within scope, and within budget. Strong Cantonese communication skills are essential for stakeholder and client coordination. Key […]
Project Manager-Network Infrastructure
We are seeking a Network Infrastructure Project Manager to lead the planning, execution, and delivery of network infrastructure projects across the organization. This role requires strong project management expertise, deep knowledge of IT networking, and the ability to coordinate cross-functional teams to ensure projects are completed on time, within scope, and budget. Key Responsibilities Qualifications
Networking Resident Engineer
What You’ll Do Become the trusted technical advisor and Cisco expert embedded within a key customer environment. As a Customer Experience Resident Engineer, you will play a critical role in a Cisco CX-Lead End-to-End Support Model, acting as the primary technical resource responsible for the planning, design, implementation, optimization, and ongoing support of the customer’s […]
Network Consulting Engineer (UCS)
Key Responsibilities: Qualifications: Preferred Skills:
Resident Engineer – CCIE
Key Responsibilities Skills/Experience: Technical Skills Preferred Certifications Soft Skills
Voice Solutions Architect (CISCO & NICE CXone)
Key Responsibilities Architecture & Regional Solution Design Cloud Contact Center (NICE CXone) Regulatory Compliance & Security Integration & Technology Governance Technical Leadership & Regional Deployment Incident Management & Optimization Skills/Experience: Technical Skills Domain Knowledge Architecture & Leadership Skills Soft Skills Preferred Certifications Education
Senior Consultant (CCIE / CCNP)
Key Responsibilities Skills/Experience: Abilities and Profile Experience Education & Certifications