Resident Engineer
The Resident Engineer provides on-site End-User Services (EUS) support to ensure stable, secure, and efficient IT operations within the Nestlé environment. The role focuses on hands-on desktop support, asset lifecycle management, and adherence to Nestlé IT standards, security policies, and SLA commitments. Key Responsibilities End-User & Desktop Support · Provide on-site Level 1 / Level 2 support for end-user devices including laptops, desktops, monitors, printers, mobile devices, and peripherals · Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues in accordance with agreed SLAs · Support Windows OS, Microsoft 365, standard Nestlé-approved applications, and endpoint security tools Incident, Request & SLA Management · Log, update, and resolve incidents and service […]
Resident Engineer
The Resident Engineer provides on-site End-User Services (EUS) support to ensure stable, secure, and efficient IT operations within the Nestlé environment. The role focuses on hands-on desktop support, asset lifecycle management, and adherence to Nestlé IT standards, security policies, and SLA commitments. Key Responsibilities End-User & Desktop Support · Provide on-site Level 1 / Level 2 support for end-user devices including laptops, desktops, monitors, printers, mobile devices, and peripherals · Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues in accordance with agreed SLAs · Support Windows OS, Microsoft 365, standard Nestlé-approved applications, and endpoint security tools Incident, Request & SLA Management · Log, update, and resolve incidents and service […]
Resident Engineer
The Resident Engineer provides on-site End-User Services (EUS) support to ensure stable, secure, and efficient IT operations within the Nestlé environment. The role focuses on hands-on desktop support, asset lifecycle management, and adherence to Nestlé IT standards, security policies, and SLA commitments. Key Responsibilities End-User & Desktop Support · Provide on-site Level 1 / Level 2 support for end-user devices including laptops, desktops, monitors, printers, mobile devices, and peripherals · Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues in accordance with agreed SLAs · Support Windows OS, Microsoft 365, standard Nestlé-approved applications, and endpoint security tools Incident, Request & SLA Management · Log, update, and resolve incidents and service […]
Service Desk Support
Requirements · Provide first-level IT support to Korean-speaking users via phone, email, chat, and ticketing systems. · Log, classify, prioritize, and track incidents and service requests in the ITSM tool (e.g., ServiceNow). · Troubleshoot common issues related to: o Windows and macOS systems o User account and password issues o Email/Outlook, VPN, and collaboration tools o Hardware and peripheral devices o Network connectivity (basic) Incident & Request Management · Perform initial diagnosis and resolve issues where possible; escalate to L2/L3 support when required. · Follow standard operating procedures, knowledge articles, and escalation workflows. · Ensure timely updates and communication with end users. Customer Experience · Deliver a highly professional and […]
Desktop Support-Resident Engineer
About the Role: You’ll have 2 years of experience in providing dedicated IT support, particularly end-user support, the team shall demonstrate strong technical proficiency across Windows, Linux, and macOS, coupled with knowledge of information security principles. Ability to learn to support specialized scientific applications is a plus. Collectively, the team shall possess advanced troubleshooting skills across multiple operating systems (Windows, macOS, Linux (Ubuntu, Redhat), strong knowledge of networking concepts, and experience in handling complex technical escalations. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate would be advantageous. Personnel must demonstrate professional communication competency (written and spoken English), customer service, and problem-solving skills. i. End-User Computing […]
Project Manager-Data Centre
Enterprise Data Center (EDC) is a global organization responsible for managing the Firm’s enterprise data center portfolio. EDC Asia Project team collaborates with Technology project teams, Corporate Services, and Data Center service providers to deliver new data center buildouts, enhancements, and changes. This process involves gathering initial requirements, designing solutions, monitoring construction, and ensuring technology equipment is properly installed and managed throughout its lifecycle. We are seeking a proactive bilingual Data Center Project Manager with strong whitespace, MEP, and project management skills to lead the Morgan Stanley Data Centres projects in Japan. The Project Manager reports to the VP of EDC Asia Project team, and will be responsible for coordination […]
Project Manager-Network Infrastructure
We are seeking a Network Infrastructure Project Manager to lead the planning, execution, and delivery of network infrastructure projects across the organization. This role requires strong project management expertise, deep knowledge of IT networking, and the ability to coordinate cross-functional teams to ensure projects are completed on time, within scope, and budget. Key Responsibilities Qualifications
Networking Resident Engineer
What You’ll Do Become the trusted technical advisor and Cisco expert embedded within a key customer environment. As a Customer Experience Resident Engineer, you will play a critical role in a Cisco CX-Lead End-to-End Support Model, acting as the primary technical resource responsible for the planning, design, implementation, optimization, and ongoing support of the customer’s Cisco network infrastructure. You will combine the strategic foresight of a Solution Architect with the hands-on execution of a Network Consulting Engineer, ensuring the network’s stability, performance, and alignment with the customer’s evolving business objectives. Lead Technical Planning & Design: Conduct comprehensive architecture and design reviews, ensuring solutions align with Cisco validated designs, architectural best practices, and the customer’s […]
Network Engineer
Key Responsibilities Skills/Experience:
CISCO Network Resident Engineer
Key Responsibilities: Skills/Experience: