Resident Engineer
The Resident Engineer provides on-site End-User Services (EUS) support to ensure stable, secure, and efficient IT operations within the Nestlé environment. The role focuses on hands-on desktop support, asset lifecycle management, and adherence to Nestlé IT standards, security policies, and SLA commitments. Key Responsibilities End-User & Desktop Support · Provide on-site Level 1 / Level 2 support for end-user devices including laptops, desktops, monitors, printers, mobile devices, and peripherals · Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues in accordance with agreed SLAs · Support Windows OS, Microsoft 365, standard Nestlé-approved applications, and endpoint security tools Incident, Request & SLA Management · Log, update, and resolve incidents and service […]