TAC Engineer

Description

• Provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
• Provide implementation and troubleshooting for enterprise customers.
• Share knowledge with other people in writing technical documents and enlarge the knowledge database.
• Escalate some specific problems to the responsible Business Units for product enhancement.
• Work closely with his/her colleagues to achieve common goals.

Requirements

• Both Chinese & English business level in verbal and written.
• Bachelor+ degree in a technical field (Computer Science or Engineering preferred)
• 2 to 5 years technical support experience in IT related area
• Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success
• Innate crisis management skills and ability to handle critical customer issues/problems
• Experience interacting with customer or in a client facing role.
• Able to understand and deliver services which are provided on a 24×7 basis

职责：

• 负责支持实施经理控制项目质量。
• 为企业客户提供实施和故障排除服务。
• 与其他人分享知识，撰写技术文档，扩大知识数据库
• 将一些具体问题提交给负责的业务部门，以改进产品
• 与同事密切合作，实现共同目标。

所需技能：

• 良好的中英文水平（如候选人技术优秀可适当降低英文要求）。
• 技术专业本科以上学历（计算机科学或工程专业优先考虑）。
• 合格候选人必须具备局域网交换机产品、RP 和路由器等方面的产品知识和故障排除技能。
• 2 至 5 年 IT 相关领域的技术支持经验
• 能够理解并提供7*24全天候服务。
• 有与客户互动或面向客户的工作经验。