Service Delivery Engineer

Job Description:

• Building a personal relationship with key client staff;
• Successful Service Delivery;
• SLA achievement and high level of customer satisfaction;
• Good communication around issues and opportunities – get things done, make things happen;
• Building service reports;
• Technical documents update and arrangement.
• Internal technical training to team and self-study for new technical and product
• Service reporting and sponsoring service delivery meetings;
• Removing all obstacles to customer satisfaction
• Looking out for client’s and MTS long term interests;
• Following up if service delivery is not meeting expectations;

Job Requirements:

• Familiar with Avaya product line.
• Familiar on Storage Device (PureStorage or others)
• Good at troubleshooting skills.
• Consultant skills to provide advice to client on continuous system improvement.
• Language Requirements–English
• Basic speaking and good read and written in English.
• Basic Knowledge and understanding on Network