Building a personal relationship with key client staff;
Successful Service Delivery;
SLA achievement and high level of customer satisfaction;
Good communication around issues and opportunities – get things done, make things happen;
Building service reports;
Technical documents update and arrangement.
Internal technical training to team and self-study for new technical and product
Service reporting and sponsoring service delivery meetings;
Removing all obstacles to customer satisfaction
Looking out for client’s and MTS long term interests;
Following up if service delivery is not meeting expectations;
REQUIREMENTS
Familiar with Avaya product line, 3-5 years of experience of Avaya product,
Experienced in handling integration projects independently, including but not limited to AVAYA CM+ AES + AACC+ AAEP + CMS platform,If you have sbce, equinox Implementation experience, it will be also fine
Solid skills in troubleshooting, familiar with H.323,SIP protocol,
Being able to work under pressure,
Avaya certificate is plus, such as ACIS or the higher ones..
Should have done Avaya implementation and configuration of AAEP, AACC, POD etc.
