MTS Innovative Business Solutions

MTS Delivery Framework

Designed to ensure consistent excellence in project execution. We integrate meticulous planning, agile methodologies, and industry expertise to deliver tailored solutions that meet client expectations on time and within budget, driving measurable success for every initiative.

Automation Framework

Self-Service Integration: Our automation framework incorporates self-service integration, empowering users to independently resolve over 90% of their issues. This significantly reduces the need for external support, enhancing user satisfaction and efficiency.

Proactive Monitoring and Automated Repairs: The framework features proactive monitoring and automated repair mechanisms, ensuring rapid system recovery with minimal human intervention. This approach minimizes system downtime and maintains optimal performance, enhancing overall reliability.

Service Management

Planning, delivering, operating, and controlling of our IT services to ensure Delivery Excellence and meeting the needs of our clients efficiently and effectively with a great client Experience

Integrated Support

Multi-Tier Support Team: Our multi-tier support team ensures that the right expertise is available at every level, bringing significant value to the business by addressing issues efficiently and effectively.
OEM Support Interlocks: By interlocking with OEM support from principals, we ensure that any product bugs or security issues are swiftly addressed, maintaining the integrity and security of our services.
Field Operations: Our field operations team provides in-person intervention, ensuring hands-on support and immediate resolution of on-site issues.

Automation Framework

Self-Service Integration: Our automation framework incorporates self-service integration, empowering users to independently resolve over 90% of their issues. This significantly reduces the need for external support, enhancing user satisfaction and efficiency.
Proactive Monitoring and Automated Repairs: The framework features proactive monitoring and automated repair mechanisms, ensuring rapid system recovery with minimal human intervention. This approach minimizes system downtime and maintains optimal performance, enhancing overall reliability.

Service Management

Planning, delivering, operating, and controlling of our IT services to ensure Delivery Excellence and meeting the needs of our clients efficiently and effectively with a great Client Experience

Integrated Support

Multi-Tier Support Team: Our multi-tier support team ensures that the right expertise is available at every level, bringing significant value to the business by addressing issues efficiently and effectively.
OEM Support Interlocks: By interlocking with OEM support from principals, we ensure that any product bugs or security issues are swiftly addressed, maintaining the integrity and security of our services.
Field Operations: Our field operations team provides in-person intervention, ensuring hands-on support and immediate resolution of on-site issues.

Global Delivery Services Roadmap

A structured approach of how a project is delivered in MTS, to ensure consistency across different projects within an organization.

Our Service Delivery Pipeline

Our comprehensive work pipeline ensures every project is executed with precision from start to finish. We integrate seamless planning, cutting-edge technology, and expert oversight to deliver exceptional results tailored to your needs.

Day 1 Project Implementation

The modern-day implementation calls for efficiencies through the use of shared, centralized, remote resources. When you are using your own expertise to deliver the outcome, MTS comes into helping you to extend your arms onsite. Through our trained project management and implementation resources, you put at ease that your day-1 services are well coordinated and consistent.

Choose the support
based on your needs

Our Project service portfolio provides a myriad of options to support based on your budget and needs. From our configure and distribute to a full fledge onsite team, we support you to meet your outcome and deadlines.

	Configure & Distribute	Onsite Basic	Onsite Export
Description	We help you check, stage and configure devices centrally. This can be done from an MTS location or a designated client site that allows tighter integration into their environment. Once the devices are staged, they will be sent to the destination site for plug-and-play use.	You may have your own expertise and requires local assistance. MTS supports you by providing expertise who will perform onsite activities that the remote team requires such as inventorization, rack and stack, primary configuration and onsite testing.	When the need calls for a skilled expert onsite and your resources are preoccupied, MTS extends a part of you and provide full implementation support onsite.
Optional Addons	Project Management Having a need to even manage the entire project? MTS provides a project manager to ensure that your solution is deployed seamlessly, assisting you to manage your scope and milestones deadlines.

	No Project Management			With Project Management
	Conf & Dist	Basic Onsite	Export Onsite	Conf & Dist	Basic Onsite	Export Onsite
Onsite Implementation
Pre-implementation site survey
BOM inventorization
Hardware rack and stack
Basic OS / firmware setup and configuration
Full configuration
UAT testing
Cutover / migration standby
First day production standby
Configuration documentation
User training
Project Management
Attend Client meeting
Organize costumer meeting
Coordination and communication with onsite team
Scope, time and cost planning and management
Project management from initialization or planning phase

Day 2 Maintenance
First responder Field Service (On-Demand)

As modern-day support evolves with instant remote assitance for rapid resolution, there are needs where field services complements work that cannot be performed remotely. From in-person VIP deskside support to white-label engineering support, MTS provides a suite of standard and bespoke services that are congruent to your organization.

Choose the support
based on your needs

As your single point of contact, MTS First Responder Field Services provides the best-in-class, consistent and client friendly delivery to you through our integrated platform that gives the visibility and coverage you need.

	Standard	Bespoke
MTS Brand	Standard MTS branded field services complements your internal organization by providing in-person support on the ground such as VIP support, deskside services, level-1 infrastructure smart hands, device replacement and basic recovery.	Our field services is integrated deeper into your organization needs by providing more complex support such as level-2 onsite recover, controlled access to your environment and designated team.
White Label	Supporting OEMs, MTS extends your capability and coverage. We fully represent you without appearing as MTS, carrying your label professionally when performing our standard services.	Representing your organization beyond just basic restoration and recovery, MTS provides warehousing services, spares management and back-to-hub repairs.

	Standard		Bespoke
	MTS Brand	White Label	MTS Brand	White Label
Onsite Tasks
Device replacement
Device reboot and power support
Connectivity and environment check
Software / Firmware reload
Basic configuration to restore remote access
Restoration from backup file
Basic device side restoration testing
Manual full configuration restoration
End to end restoration testing
Onsite inventory check
Representation and Access
Using your organization identity onsite
Using your organization email
Preregistered access to end-client facility
Sparing and Warehousing
Obtaining parts on premise
Obtaining parts from client warehouse
MTS provided spares, MTS warehouse
Client provided spares, MTS warehouse
Device pickup, return to factory
Assessment before return to factory
Before-use warehouse staging / testing
Service Management
Ticket SLA monthly reporting
Escalation management
Centralized service desk
Quarterly business review
Dedicated service manager

Infrastructure as a Service (IaaS)

Robust and scalable infrastructure solutions, enabling organizations to optimize their technology resources.

Security as a Service (SECaaS)

Ensures the safety and integrity of critical data through cutting-edge security services.

Storage as a Service (STaaS)

Cost-effective, scalable, and manageable solution for your storage needs.

Unified Communication as a Service (UCaaS)

Contact Center as a Service (CCaaS)

Improve Client experience by providing businesses with a centralized platform to manage all Client interactions across various channels.

Contact Center as a Service (CCaaS)

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Unified Comms As a Service (UCaaS)

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Platform as a Service (PaaS)

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Erasure as a Service (EaaS)

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Tailored Solutions

Transform Your Business with Millennium Technology Services

Unlock your business’s potential with Millennium Technology Services. Our cutting-edge technology solutions and expert support ensure seamless operations and optimal performance.

Tailored Solutions

Transform Your Business with Millennium Technology Services

Unlock your business’s potential with Millennium Technology Services. Our cutting-edge technology solutions and expert support ensure seamless operations and optimal performance.

MTS Innovative Business Solutions