As a High Touch Operations Manager with 7+ years of working experience in IT industry, I specialize in analyzing and providing effective solution to customer reasonably and quickly. I can lead and drive the cases, summarize situations as well as manage everyone during the emergency. I have a familiarity with IT technical support and customer service. I’ m able to work in a logical way to work with all stakeholders.
My skill sets include:
*Customer handling skills.
*Proficient English and Mandarin